Narrowcliff SurgeryNarrowcliffNewquay, TR7 2QFTel: 01637 854433
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.
Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.
Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
We aim to offer a service that is friendly and useful to people of all ages. We appreciate that often younger people can feel intimidated or uncomfortable when it comes to talking about health to a doctor or nurse and we are looking to make this easier.
Please click on the link below to see our latest guide to the services we provide.
Young Persons Guide
We thought it would be worth taking a bit of time to tell you what we have on offer. If after reading and using our service you feel there are changes and improvements we can make we would also very much like to hear your suggestions and we promise to listen and hopefully improve. We offer a free confidential advice service for everyone, including under 16s, and are EEFO kitemarked. Confidentiality means that whatever your discuss with the doctor or nurse will not be repeated to anyone unless you give permission to do so. We will not tell your parents, friends or other members of your family if you do not wish us to do so. The only time this may not apply is if you or someone else may be at risk from harm, but we will always try and get your permission first.
We are here to listen not to tell.
Did you know?
We like to think that our team are all helpful, respectful and approachable. Is there anything else we could be doing?
Issues that we think might be of interest to you
So if you would like advice or information anything from low mood to sexual health, emergency contraception, drugs or other health issues please ask at reception for an appointment. You do not need to tell the receptionist what the appointment is for, but if you want to give more information you can ask to speak to them in private – remember its all confidential
For over 15 years Outlook South West have been delivering both private and NHS counselling services across Cornwall and the Isles of Scilly.
They have around 100 trained therapists and counsellors working across Cornwall to provide talking therapies for approximately 10,000 NHS patients each year. They help people recover from common mental health problems such as: anxiety, stress, depression, trauma, as well as other conditions like OCD.
Their range of psychological therapies are all available to people aged 16+ registered with a GP practice in Cornwall. They are free to access and include everything from Cognitive Behavioural Therapy (CBT) and traditional counselling services, to the very latest evidence-based treatments.
All of thier practitioners are trained and qualified to deliver therapy in a number of ways. These may include: one-to-one sessions, group therapy or educational courses, telephone or online therapy. They ensure that you receive the right type of support, as quickly as possible and in a way that best suits your needs.
Out look South West can be contacted at
2D Restormel EstateLostwithielCornwallPL22 0HG
Patient Line:01208 871905
General enquiries:01208 871414
For more infomration please visit http://tempuri.org/tempuri.html
DROP-IN/SELF REFERRAL PHYSIOTHERAPY SYSTEM
Complete self referral form then send to us via post/fax/email or by hand. This will then be reviewed by us and we will contact you to arrange a convenient time. This option is especially suited to those who have a longstanding or complex musculoskeletal problem.
Tel: 01637 834877 Fax: 01637 893611
SELF REFERRAL FORMS AVAILABLE FROM
Physio Direct isa telephone service that allows you to talk directly to a chartered physiotherapist to:
· Gain advice
· Be provided with therapeutic exercises if appropriate
· Be placed onto the waiting list for a formal appointment at your local department if required.
Physio Direct is provided at:
Liskeard:Monday - Friday 08.30-10.00 and 12.30-14.00 Tel: 01579 335616
Launceston: Monday/Wednesday/Friday12.30-14.00 Tel: 01566 761021
St Austell: Monday– Friday 09.00-10.30 and13.00-14.00Tel: 01726 873075
The Community Pharmacy Minor Ailments Scheme is a service available in Newquay and means you do not need to wait for an appointment to see your doctor about certain conditions.
Conditions treated are;
Conjunctivitis (Red sticky eyes) - Children over 1yr and adults
Cystitis (Uncomplicated Urinary Tract Infection) – Women over 18ys, you will be asked for a urine sample.
Impetigo (Skin condition) - Children over 1yr and adults
If you are suffering from any of these problems you can get advice and treatment from your local pharmacy.
If you do not usually pay for your prescriptions, then your pharmacy will be able to supply the medicine free of charge under the scheme. If you usually pay for prescriptions you will be charged a fee equivalent to the cost of a prescription.
The pharmacist may refer you back to your GP if they feel your illness is not treatable under the scheme or the medicine available through the scheme is not suitable for you.
Due to the increasing demands for non-NHS work, which is not covered by the Doctor's NHS contract, a fee will be charged for some services. These include procedures for private healthcare, certain medicals and the signing of forms and certificates.
Please see the document below for details of our current fees:
Narrowcliff Surgery uses a data processing company called DocMail to handle some mailings to patients. Typically this is for bulk mailings such as the invitations to attend the flu clinics where it is difficult to accommodate the administrative work involved without affecting our ability to serve patients. This is permissible under guidance from both the Information Commissioner’s Office (ICO) and the Department of Health (DoH) subject to the provisions of the Data Protection Act
Please find below some more information about DocMail and how we work with them to ensure that we protect our patients’ personal data at all times.
1.1 What is DocMail
DocMail is provided by CFH Total Document Management Ltd a secure print and mailing company who provide print and mailing services for Local Government, GPs, Dentists, Medical practices, Schools, Exam Boards and Banks etc. throughout the UK.
The system can be found online at http://www.docmail.co.uk/ and requires a secure username and password for us to log on and upload our letters and address lists to create the printed output for despatch to Royal Mail. The system allows us to upload a letter template and mailing data for the patients we want to write to via a secure web portal.
1.2 The Data Protection Act (1998) (DPA)
Narrowcliff Surgery and DocMail are both fully compliant with the Data Protection Act.
The Information Commissioners Office issued guidance in February 2012 for organisations that outsource some of its data processing to a third party. The Data Protection Act allows outsourcing to take place but stipulates certain conditions that must be met for it to be compliant.
An organisation that processes personal data is required to handle personal data in accordance with the data protection principles. A data controller may choose to use another organisation to process personal data on its behalf – a data processor.
The data controller remains responsible for ensuring its processing complies with the DPA, whether it processes in-house or engages a data processor.
Where a data processor is used the data controller must ensure that suitable security arrangements are in place in order to comply with the seventh data protection principle.
Further extracts from the guidance are reproduced below and the entire document is available on the ICO website.
Narrowcliff Surgery has strictly adhered to this guidance in setting up the partnership with DocMail.
1.3 Connecting For Health
DocMail has achieved a 100% rating in the Department of Health's Information Governance Toolkit Assessment for 2011-2012 and we meet the terms and conditions of the DH Information Governance Assurance Statement. This assessment is publicly available and can be viewed here
1.4 Other Approvals
DocMail is also approved by the following:
1.5 Accreditations & Security Policies
In addition to the credentials listed above, we have been supplied with DocMail’s Corporate Policies and certifications as detailed below:
We have permission from DocMail to allow any patient of Narrowcliff Surgery to view them on request. Please ask at reception if you wish to do this.
The data file provided to DocMail will only contain enough data to enable them to fulfil the contract. This means that it will include name and address details. We will, of course, exercise the same discretion in writing the letters as we would if we were printing and posting them at the surgery.
The letters will be delivered to your address by Royal Mail in the normal way. The letters will carry the DocMail logo and the return address on the reverse side. This address does not identify the letter as having come from a doctor’s surgery.
DocMail delete the personal data 28 days after the mailing.
If you have any questions or require further information about this please ask to speak to the Practice Manager.
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