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Complaints Review 2014-15

Name of Practice:

Narrowcliff Surgery

Address:

Narrowcliff

Newquay

TR7 2QF

Complaints Manager:

Sue Beadle

Telephone:

01637 854433

 

Part 1:           

 

 

 

Total number of written complaints received in the practice/surgery

Total number of written complaints upheld

 

Medical

5

3

 

Dental

 

 

 

General practice administration

11

9

 

Other

 

 

 

Total

16

12

 

A written complaint is one that is made in writing to any member of staff, or is originally made orally and subsequently recorded in writing.

 

Differences to 2013/14 data

 

Total number of complaints returned for your organisation in 2013/14

 

9

Total number of complaints returned for your organisation in 2014/15

16

 

Part 2:

 

Written complaints received from 1 April 2014 to 31 March 2015, by service area/ subject of complaint

 

 

 

Total number of written complaints received in the practice/surgery

Total number of written complaints upheld

 

Communications/attitude

1

1

 

Premises

 

 

 

Practice/surgery management

 

 

 

General practice administration

10

8

 

Clinical

5

3

 

Other

 

 

 

Total

Total number received must equal the total in Part 1

16

12

 

If breakdown by subject of complaint is not available, please enter under other.

 

Part 3:

 

Comments

 

Please record in the box below any factors that may have significantly increased or decreased the figures in the previous year

 

There were a number of complaints around repeat prescriptions, which were not processed accurately. We have addressed this by changing our repeat prescription processes



 
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