Narrowcliff SurgeryNarrowcliffNewquay, TR7 2QFTel: 01637 854433
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.
Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.
This Practice believes everyone has the right to confidentiality. Our patients can be sure that anything discussed with any member of our staff will stay confidential. We are able to see and treat patients under 16 years old without their parents’ consent.
If you wish to access your medical records, please contact the Practice Secretary who will explain the process.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We value your feedback and use comments, suggestions, compliments and complaints to try and improve our services. We hope you will never have cause for serious complaint, but if you do we have a complaints procedure aimed at sorting out problems quickly and informally. Please ask for a leaflet.
If you want to make a formal complaint, please contact Susan Beadle, our Practice Manager. You will be asked to put your complaint in writing and your letter will be acknowledged within 3 days. Your complaint will not be recorded in your medical notes. If you are making a complaint on behalf of another person, we may need to ask that person’s consent before investigating the complaint.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you should contact:
Health Watch on 0800 0381 281 who can provide local information and a signposting service.
SEAP (Support Empower Advocate Promote) who provide independent advice and support with regard to NHS complaints. You can find them at 17 Dean St, Liskeard, PL14 4AB,
Tel 0300 343 5706.
For more complex issues for resolution please contact
NHS England on 0300 311 2233
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
Violent, threatening or abusive behaviour towards any of the staff whether physical or verbal will not be tolerated. We are within our rights to remove patients from our list without delay.
Would you recommend our service to friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive at the surgery.
It asks patients whether they would recommend GP services to their friends and family if they needed similar care or treatment. This means patients are able to give quick feedback on the quality of the care they receive, giving us a better understanding of the needs of our patients and enabling improvements.
How does it work?
Click on the ‘Friends & Family Test’ link on the practice web site, and then access the Friends and Family Survey option.
Do you have to respond to the question?
Your answer is voluntary. But if you do answer, your feedback will provide valuable information to celebrate good practice, and identify opportunities to make improvements. Your answer will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to.
How will the results be used?
We will gather the results and analyse them rapidly to see if any action is required. The responses to the FFT question will be used to create an overall score, which will be published on this website.
Does this replace the NHS complaints procedure or other forms of feedback?
No, this will not replace the current complaints procedure or other forms of feedback.
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