Would you recommend our service to friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive at the surgery.
It asks patients whether they would recommend GP services to their friends and family if they needed similar care or treatment. This means patients are able to give quick feedback on the quality of the care they receive, giving us a better understanding of the needs of our patients and enabling improvements.
How does it work?
Click on the ‘Friends & Family Test’ link on the practice web site, and then access the Friends and Family Survey option.
Do you have to respond to the question?
Your answer is voluntary. But if you do answer, your feedback will provide valuable information to celebrate good practice, and identify opportunities to make improvements. Your answer will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to.
How will the results be used?
We will gather the results and analyse them rapidly to see if any action is required. The responses to the FFT question will be used to create an overall score, which will be published on this website.
Does this replace the NHS complaints procedure or other forms of feedback?
No, this will not replace the current complaints procedure or other forms of feedback.