Narrowcliff Surgery 

Temporary List Suspension from 1 July 2023

Narrowcliff Surgery have temporarily suspended new patient registrations to their lists with effect from 1 July 2023.

The guidance below has been created to help patients with the registration process from this date.

Why is this happening?

We have to be able to provide a safe service for all of our patients. If we continue to take on more patients without extra space for our team to deal with the extra work that this brings, we will not be able to meet this essential need.

Newquay has seen a large increase in population over the last 10 years. It is expected that over the next 6 years the population will be around 45,000.

Current general practice buildings are designed to accommodate 32,000 patients.

Over the past decade, both practices have made changes to the buildings to provide more rooms so we can take on more patients.

Alongside this we have been working to secure suitable accommodation for the number of patients being served. We are doing this with the local NHS services that commission general practice. This has been ongoing and is at an advanced stage, but the project is stalled due to funding challenges. 

This is why we have taken the step to temporarily suspend our lists to new registrations.

What does this mean for patients who are already registered and their children?

If you are already registered with either practice, there is no change to the service you receive.

Immediate family of existing patients, who are living together in the same household, will be able to register with the same practice.

What does this mean for residents in a care setting?

A patient who is resident in a care home or nursing home will be able to be registered as normal.

What If I am not registered by 1 July 2023?

If you are new to the area, or have been living here and have not registered with a GP practice, the first step is to use the online NHS ‘Find a GP’ service. Enter your postcode and press Search. If a neighbouring surgery shows as accepting new patients, you should contact them to register. 

If you live in a location that is served only by our Newquay practices, you will need to contact NHS Cornwall and Isles of Scilly integrated care board (ICB) in one of the ways below:

Email: ciosicb.primarycare@nhs.net

Telephone: 01726 627711

Complete this form and return to the ICB by email.

How long will the temporary suspension last?

It will be reviewed at regular intervals with the ICB.  

My problem is an emergency. What do I do if I am not registered because of the temporary suspension?

For any life-threatening emergency, you should always contact the emergency services by ringing 999. 

Both of our practices will continue to treat a non-registered patient where clinical symptoms show that treatment is needed on an ‘immediately necessary’ basis.  

If you need urgent advice in a non-emergency situation, please use 111 online or phone 111.

A local minor injury unit (MIU) can help with the following needs:

• Cuts, lacerations, abrasions
• Simple local infections
• Cellulitis within 5 days of an injury
• Suspected minor fractures
• Animal and human bites
• Insect bites and stings
• Removal of foreign bodies
• Soft tissue injuries
• Epistaxis
• Minor head injuries
• Burns
• Bruises due to trauma
• Eye injuries

We work with our colleagues accross the country to support NHS patients. If you are ill while away from home we advise you contact your usual GP for intial advice. All GP surgeries have become very accustomed to remote working over the last few years and they should be able to support you.

If your usual GP feels you need further face to face assessment we are happy to speak to them at your request to arrange a face to face appointment to support any emergency/urgent treatment needed.

You can receive emergency treatment for up to 14 days. If your treatment will last longer than that, you'll have to register as a temporary or permanent resident. You can register as a temporary resident if you're in the area for longer than 24 hours but less than 3 months. You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages: