Important information regarding the Repeat Prescription Telephone Ordering Line

Please note from April 1st, 2023, the repeat prescription telephone ordering system will no longer be available

We have experienced a number of issues, with incorrect items being ordered.  

For patient safety reasons we recommend you order your medication via the NHS App or Patient Access website. 

To register for an NHS account, you must be aged 13 or over and registered with a GP surgery in England.

The NHS App is available to download on iOS and Android platforms. The practice team are here to support people in registering for online access.

For more information on the NHS App please visit: NHS App log in page

If you do not have access to the internet, you can order your medication at our reception desk or by post.

We regret we will not be able to take medication requests over the telephone after April 1st, 2023.

Requesting Repeat Prescriptions

Via your NHS log in on app or website

Patients Access Portal

In person at the surgery

  • You can also request your repeat medication by indicating the items you require on the tear-off slip of your prescription, and posting it to us or handing it in at the practice reception.
  • If you enclose a stamped self-addressed envelope we will post your prescription to you


Any Problems

If there are any difficulties with the NHS app/website our team are here to help. Some medications you have previously been issued may not be on the NHS app or website - you can find more information here. If you face any difficulties there is also a "request repeat prescription"link below which enables you to contact the prescriptions team directly.

Please allow 2 working days for any prescription requests to be processed. Please remember it is your responsibility to ensure you order your medication in good time and we will do our best to support you in this process.



Day-Lewis pharmacy is attached to the surgery. Please contact them for their opening times, as these do vary depending on the time of year.

Day-Lewis Narrowcliff, Day-Lewis St Thomas Road and Boots all offer a dispensing service for all prescription medication, along with some over the counter products.  Advice is offered on all aspects of obtaining and taking your medication.

All pharmacies offer a prescribing service and prescription medication can be obtained from the pharmacist for certain conditions including conjunctivitis, urine infections, impetigo, nappy rash and emergency contraception which is free for those patients aged between 13-25. Other services offered include weight management and needle exchange.

A delivery service is available, please contact your preferred pharmacy direct to arrange this.

Would you like to know more about your medication?

The government recommends that on any prescription the maximum quantity of drugs prescribed should be those needed for 28 days.  If further supplies are needed then they should be repeated every 28 days.  

The government say this would prevent wastage and save over 10% of the national drug bill. 

For some medicines that you have been taking for a long time we may issue longer prescriptions.

Speak to your doctor or pharmacist if you have any questions about your tablets.