We operate a clinical triage service and have done so for over 15 years. Our clinical team are able to deal with a good proportion of problems over the telephone, ensuring we can provide face to face appointments.

The easiest way to arrange an appointment us to use our online consultation service to submit your request. Please click on the image above to access the service.

If you are unable to use the online consultation service you can call us on 01637 854433.

We value continuity of care and as such operate a personal list system where patients are given a usual GP or pair of GPs to ensure continuity. We will endeavour to ensure you speak to you usual GP(s) wherever poissible.

When you request an appointment, you will be given an appropriate date for when your doctor will contact you. Please leave your current telephone number. If the outcome is a face to face appointment your doctor will arrange your appointment time for that day, or another day, at a mutually agreed time. 

Monday is our busiest day, so if your problem is not urgent, you may wish to call us later in the week. 

Our administrative team are hugely valuable members of the practice team. They are trained to support you in navigating your care and they may ask you for more information on your medical problems in order to ensure that you receive:

• The most appropriate medical care
• From the most appropriate health professional
• At the most appropriate time
• It also helps your doctor prioritise house visits and phone calls

Reception staff, like all members of the surgery team, are bound by confidentiality rules

• Any information given by you is treated in the strictest confidence 

• The practice takes any breach of confidentiality very seriously 

• You can ask to speak to a receptionist in private away from the reception counter

However if you feel your issue is very private and you do not wish to say what this is then we will respect your decision

Dear Patient of Narrowcliff Surgery,

As your GP team, we would like to share some important updates about how we are managing patient requests and appointments at Narrowcliff Surgery.

We now operate from 08:00 to 18:30, Monday to Friday, for both telephone and online access.
Our aim is to provide consistent same-day access for urgent problems while continuing to offer routine care safely and efficiently, with continuity from your regular GP or team member.

To make sure everyone receives the right help at the right time, we use a triage system.
When you contact the surgery, you’ll be asked to provide some brief information about your symptoms or concern.
You can do this either through our e-consultation (Accurx) system or by speaking with our trained administrative team on the phone.

Our preferred route for contacting the surgery is e-consultation. It’s quick, secure, and allows you to send your details directly to our team.
This helps us manage requests promptly and allocate appointments based on clinical urgency.

If you’re unable to use e-consultation, our administrative team will take your information and ensure it reaches the appropriate clinician.
These staff are trained in care navigation and work closely with our doctors to make sure all requests are handled safely and fairly.

It’s important that you provide enough information about your condition so we can triage it appropriately.
If you request an emergency or same-day appointment but do not wish to share any information about your symptoms, we will not be able to book an emergency appointment.
This is a safety requirement to ensure urgent care is directed to those who need it most.

Why we use this system

Demand for GP services has risen sharply. Each week, Narrowcliff Surgery handles:

• Over 650 online e-consultations,
• Over 1,800 incoming telephone calls, and
• More than 2,000 clinical appointments across our GPs, nurses, pharmacists and social prescribers — plus hundreds of prescription and administrative requests.

This level of activity is higher than ever before. The triage process allows us to manage this safely, ensuring that serious problems are identified quickly and that every patient is directed to the right clinician.

These systems will only succeed with both the engagement of our patients and the continued hard work of our staff.
By sharing information openly, using e-consultation whenever possible, and showing kindness to our team, you help us keep the service safe, fair and responsive for everyone.

We understand that discussing your symptoms can sometimes feel difficult, but please be assured that all information is treated in confidence and used only to ensure your safety and appropriate care.

By working together — patients providing clear information and our team responding swiftly — we can continue to deliver safe, effective care for all those registered at Narrowcliff Surgery.

Thank you for your understanding and cooperation.

Kind regards,
The GP Partners
Narrowcliff Surgery

These are the regular clinic days of our usual GPs. Where the GP shares a list with another doctor they are listed together. These days are subject to change and we do offer cover on the days the usual GP is not in clinic for emergency issues.

GPs with registered lists

Dr Fern - Monday, Tuesday, Wednesday, Friday

Dr Foster - Monday, Wednesday, Thursday

Dr Hill - Tuesday, Wednesday, Friday

Dr Jones - Monday, Wednesday, Thursday, Friday

Dr Lee - Monday, Tuesday and Dr Brown - Thursday, Friday

Dr Oluwasanmi - Monday and Friday and Dr Meredith- Tuesday and Wednesday

Dr Higgins- Monday, Tuesday, Wednesday and Dr Prescott - Thursday, Friday

Dr Stephens - Monday, Tuesday, Wedensday,Thursday

Dr Winfield - Monday, Tuesday, Thursday

Other GPs

Dr Armstrong 

Dr Brosnan

Dr Whatmough

As part of Watergate PCN we are established as a learning organisation. This means we have a range of learners in the practice at different times. You can find information on these learners below. We are proud to support the training of future generations of doctors and GPs and are very grateful to our patients for supporting the future of GP in Cornwall

GP Registrars

As an approved training practice, we have three GP trainers. This means we have doctors with us for what is usually a 12 month period as a registrar. The registrar is a fully qualified doctor with several years experience in hospital medicine and who is completing the specialist training in general practice. The registrar functions as an independent practitioner.

Medical Students

We also support medical students. Medical Students always work alongside a GP. If you are booked to see a student you will be informed ahead of the appointment.  Students ordinarily are booked to see a patient on their own for 20 minutes and then the supervising doctor will join the consultation.  

Nursing Students

We also support undergraduate nursing students. The nursing students will normally work alongside our nursing team with their practice being supported at all times.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Home visits are available when a patient cannot come into the surgery because of their medical condition. Our GPs work closely with a team of visiting paramedics.

Home visits are at the discretion of the clinician who will determine if the visit is clinically necessary. Visits are reserved for patients who are housebound, including those in nursing and residential homes, and terminally ill patients. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

A GP may conduct a home visit if they believe the patient’s condition:

· Prevents them from travelling to the practice

· The condition may deteriorate as a result of travelling to the practice

If possible please telephone home visit requests before 10:30 and give the receptionists as much information as possible about the medical conditions and any access arrangements.

The surgery has a limited number of car parking spaces available. The car park should only be used by patients when visiting the surgery or pharmacy. 

In order to ensure this facility can be used by as many of our patients as possible, please remove your vehicle as soon as you have completed your appointment with the surgery and/or pharmacy. 

If the car park is full, there is additional car parking available to the rear of the surgery at The Hotel Bristol. This is a pay and display facility.