Online Consultation - CLICK HERE
We receive many requests each day for our patients. It helps us to have as much information as possible to support triage and management of requests. Please us our online consutlation system if you are able to do so.
This link will be active between 0900 and 1700 Monday to Friday.
For urgent enquiries please call the surgery
We operate a telephone first call back service and have done so for over 15 years. Our clinical team are able to deal with a good proportion of problems over the telephone, ensuring we can provide face to face appointments.
The easiest way to arrange an appointment us to use our online consultation service to submit your request. Please click on the image opposite to access the service.
If you are unable to use the online consultation service you can call us on 01637 854433.
We value continuity of care and as such operate a personal list system where patients are given a usual GP or pair of GPs to ensure continuity. We will endeavour to ensure you speak to you usual GP(s) wherever poissible.
When you request an appointment, you will be given an approximate time when your doctor will call you back. Please leave your current telephone number. If the outcome is a face to face appointment your doctor will arrange your appointment time for that day, or another day, at a mutually agreed time. Please try to call before 10:00 if you wish to be seen the same day.
Monday is our busiest day, so if your problem is not urgent, you may wish to call us later in the week.
Why do the reception team ask me for information about my medical problem?
Our administrative team are hugely valuable members of the practice team. They are trained to support you in navigating your care and they may ask you for more information on your medical problems in order to ensure that you receive:
- The most appropriate medical care
- From the most appropriate health professional
- At the most appropriate time
- It also helps your doctor prioritise house visits and phone calls
Reception staff, like all members of the surgery team, are bound by confidentiality rules
- Any information given by you is treated in the strictest confidence
- The practice takes any breach of confidentiality very seriously
- You can ask to speak to a receptionist in private away from the reception counter
However if you feel your issue is very private and you do not wish to say what this is then we will respect your decision
GP Clinic Days
These are the regular clinic days of our usual GPs. Where the GP shares a list with another doctor they are listed together. These days are subject to change and we do offer cover on the days the usual GP is not in clinic for emergency issues.
GPs with registered lists
Dr Stephens - Monday, Tuesday, Wedensday morning, Thursday
Dr Jones - Monday, Wednesday, Thursday, Friday
Dr Lee - Monday, Tuesday and Dr Brown - Thursday, Friday
Dr Winfield - Monday, Tuesday
Dr Hill - Tuesday, Wednesday, Thursday, Friday
Dr Fern - Monday, Tuesday, Wednesday, Friday
Dr Sidebotham - Monday, Tuesday and Dr Prescott - Thursday, Friday
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Home visits are available when a patient cannot come into the surgery because of their medical condition. Our GPs work closely with a team of visiting paramedics.
Home visits are at the discretion of the clinician who will determine if the visit is clinically necessary. Visits are reserved for patients who are housebound, including those in nursing and residential homes, and terminally ill patients. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
A GP may conduct a home visit if they believe the patient’s condition:
· Prevents them from travelling to the practice
· The condition may deteriorate as a result of travelling to the practice
If possible please telephone home visit requests before 10:30 and give the receptionists as much information as possible about the medical conditions and any access arrangements.
The surgery has a limited number of car parking spaces available. The car park should only be used by patients when visiting the surgery or pharmacy.
In order to ensure this facility can be used by as many of our patients as possible, please remove your vehicle as soon as you have completed your appointment with the surgery and/or pharmacy.
If the car park is full, there is additional car parking available to the rear
of the surgery at The Hotel Bristol. This is a pay and display facility.