Narrowcliff Surgery – Our Commitment to You

At Narrowcliff Surgery, we aim to provide the highest standards of care in a safe, respectful, and supportive environment. Our commitments to you are:

• To treat you with dignity, compassion, and courtesy at all times
• To deliver safe, high-quality medical care and services promptly
• To work together with you in making informed decisions about your health
• To offer advice on treatment options and refer you to appropriate specialists when needed
• To collaborate with other health and social care services to improve your overall wellbeing
• To maintain the confidentiality of your personal information and medical records
• To operate responsibly and sustainably, ensuring the long-term provision of excellent care
• To ensure all staff are trained, competent, and motivated to deliver exceptional care
• To provide a positive and supportive experience for you and your carers whenever you access our services

In return, we kindly ask you to:

• Attend your appointments or let us know as early as possible if you need to cancel
• Use urgent and out-of-hours services only when necessary
• Treat all our staff with respect – a kind word goes a long way
• Share your feedback, concerns, or suggestions to help us improve
• Let us know when we've done well – we value your encouragement and support

Together, we can build a strong partnership for better health.